Create an Atmosphere to Ask Questions

A Data Help Desk requires a thoughtful approach that considers the researchers’ likely locations and preferences for asking questions, while also ensuring that the chosen methods are manageable for the volunteer team. Balancing accessibility with the capacity to provide timely and helpful responses is key to a successful Data Help Desk.

When designing forums for researchers to ask questions at a Data Help Desk, several key factors need careful consideration. These include where researchers will be during the event and their comfort level in asking questions, as well as the logistical challenges of monitoring multiple question channels and avoiding overwhelming volunteers.

Think about the researchers’ context during the event. For instance, at a physical conference, researchers might be walking through the exhibit hall or attending sessions. Placing the Data Help Desk in a central location with high visibility, such as the Exhibit Hall, can increase awareness and accessibility. However, a location outside the main bustle might be preferable in some cases. For virtual events, considerations shift to the digital platforms being used for the meeting. A presence within the main virtual platform can boost visibility but might create another space for volunteers to monitor.

The comfort level of researchers when asking questions is also crucial. Some researchers might prefer public platforms, while others may feel more at ease with private or anonymous options. Several different approaches were taken in the past:

• Public Forums (e.g., Twitter): Using a dedicated hashtag like #DataHelpDesk allows researchers to ask questions publicly. This can create a buzz and facilitate broader visibility of questions and answers. However, not all researchers may be comfortable using Twitter or have an account.

• Private Forums (e.g., Survey Forms): Providing a survey form allows researchers to submit questions more anonymously and is a good alternative for those without Twitter. Past forms have included fields for the question, optional name and Twitter handle, required email, and optional career stage.